FAQ

 

 How soon will I get my product?

All orders are made on the spot unless we have a surplus. This means order processing can take up to 5 business days. Shipments within the United States will generally arrive within 2 weeks. With that said most orders are actually shipped within 72 hours and then only take 2-3 business days to arrive since we ship via USPS First Class Mail. Shipping options and delivery times do vary. If you want the item shipped somewhere else other than what is on the order or have questions regarding shipments just contact us.

 

Do you take special orders or custom requests?

Of course we do, our business is based around that. We simply offer a gallery on the site of what is most popular. We can do different colors, sizes, designs and a whole lot more. We also offer discounts for large and wholesale orders. Contact Us for a 100% FREE Quote.

 

I am completely in love with your products. I cannot take this hat off my head!

Don't worry! It's not uncommon to wear your hat to important business meetings, partying hardcore and later to sleep. You are not alone! Why not SEND US AN EMAIL telling us why you love your hat so much and who knows maybe we will reward you!!!

 

Want to carry Hatcore Products in your store, booth or website?

We would love to work with you on a wholesale order. These types of orders are essential to help our business grow year after year. We are an independently owned and operated business that creates a top quality product that's 100% Handmade in America so you know it's easy to sell. Currently our minimum order for wholesale pricing is 20 pieces. Normal turnaround for orders of this nature is 7-14 business days plus shipping time. Contact us for a quote!

 

Want Hatcore to vend at your show, convention or festival?

We are always looking for new opportunities to vend around the south east. We are based out of Atlanta, Ga but we have been known to travel when it's something we are really interested in. Please send us the name/links to any events you'd like to see us at and we will try to make it happen!

 

Why does the quality matter so much?

We know we aren't the cheapest hats around but what you are really paying for is the premium anti-pill fleece we use and the time it takes for us to create each piece. We take quality control very seriously and you can rest assured that each hat is 100% handmade with you in mind. We have put our hearts and souls into this project and really hope you take the chance to see why our hats are the best around!

 

How do I wash/care for my product?

We recommend a cold wash with like colors on delicate cycle with NO BLEACH and light tumble(on low or no heat) or hang drying, DO NOT IRON!!!

 

Do you accept Credit Cards/How safe is my Information?

Yes we accept most major credit cards through our payment processor Paypal. Because we use paypal you are ensured that your information is safe. In fact we do not keep any records of your credit card information, we are simply notified by paypal of your transaction.

 

Want to be a part of the HATCORE ARMY?

Hell yeah then just send us an email! We are super friendly and love all our fans to death. No guarantees but we are always looking for help at the booths and often have extra badges.

 

What is your return policy?

We really want you to be happy. If you have received our product and are unsatisfied due to one of below listed accepted reasons you can return the product within 30 days of it shipping for an exchange or full refund of the purchase price. 

 

Acceptable Reasons for Return:

--Product was wrong color or wrong style

--Product was damaged or has ripped seams

--Product is drastically smaller/larger than ordered (Look at our size chart)

Non Acceptable Reasons for Return:

--Product differs slightly from picture or preview (Please remember most products are made to order and colors/prints may vary)

--Product is slightly smaller/larger than ordered (Look at our size chart)

--You just decided you didn't want it anymore/couldn't afford it 

 

Please contact us for more information about acceptable refunds or if you are unhappy FOR ANY REASON!

 

 

 

 

 

 

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Our Next Show is MTAC in Nashville, TN on April 14-16th!

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